Contact information

AE TEC AUTOMATION, LDA

Customer Care & Contact Directory
Document Ref: CTC-2026-AETEC
Storefront: y1pu1c-58.myshopify.com
At AE TEC AUTOMATION, LDA, we believe every home deserves comfort, style, and warmth. Whether you have questions regarding our memory foam chair cushions, durable entryway door mats, or cozy sofa throw blankets, our dedicated support team is ready to assist you. We pride ourselves on providing prompt, transparent, and personalized communication for all your home textile needs.

1. Corporate Headquarters & Physical Address

Our central operational center and legal registered office are located in Portugal. You can reach out to us or send official correspondence to the address below:

Registered Office Details

Entity Name: AE TEC AUTOMATION, LDA

Street Address: Av. da Aldeia Nova 210

Postal Code & Town: 4590-195 Figueiró

Country: Portugal (EU)

Primary Communication Channels

Support Email: [email protected]

Online Storefront: y1pu1c-58.myshopify.com

Response Time: Within 24 – 48 Hours

Support Hours: Mon – Fri, 09:00 – 18:00 (GMT)

2. Product Specialist Support Desks

To provide you with tailored assistance, our customer service team is specialized across our core home decor and textile product lines:

Product Division Assistance Scope & Expertise Recommended Email Inquiry Subject
Chair Cushions Sizing guides, foam density recommendations, chair strap compatibility, and ergonomic advice. [Cushion Advice] - Order # or Question
Entryway Door Mats Material durability, anti-slip backing specifications, outdoor weather tolerance, and washing instructions. [Door Mat Inquiry] - Order # or Question
Sofa Throw Blankets Fabric texture inquiries, washing/care instructions, color coordination, and throw sizing advice. [Blanket Support] - Order # or Question

3. Service Escalation & Inquiry Types

To ensure your request is handled by the right team member as quickly as possible, please categorize your subject line when reaching out via email:

  • Order Status & Tracking: For inquiries regarding shipment progress, tracking links, or delivery updates, please include your 4-to-6 digit order number in the subject line.
  • Returns & Exchange Requests: If you receive an item that needs a replacement or return, send photos of the item along with your order number to expedite the process.
  • Product Pre-Purchase Inquiries: Questions about texture, colors, dimensions, or restock schedules are answered daily during regular business hours.

4. Operating Hours & Communication Standards

Our customer support desk operates during standard European Western European Time (WET / GMT):

  • Monday through Friday: 09:00 AM – 06:00 PM (GMT)
  • Saturday & Sunday: Closed (Emails sent over the weekend will be processed on Monday morning)
  • Public Holidays: Operating under adjusted holiday hours according to Portuguese calendar holidays.
AE TEC AUTOMATION, LDA • Contact InformationPage 1 of 2

5. Communication Protocol & Email Guidelines

To ensure a smooth and efficient resolution for every customer inquiry on y1pu1c-58.myshopify.com, we recommend adhering to the following guidelines when reaching out:

Tips for Faster Email Support

1. Include Your Order Number: Always place your Order ID (e.g., #1024) in the subject line of your email.

2. Attach Relevant Photos: For questions regarding damaged packaging or incorrect cushion/blanket sizes, please attach clear photos showing the issue.

3. Verify Your Delivery Address: Double-check that your order notification email reflects your complete street address, apartment/suite number, and postal code.

6. Frequently Contacted Departments

Below is a directory of contact avenues based on specific customer needs:

Department Primary Responsibility Contact Channel
Customer Experience Order modifications, shipping updates, general questions. [email protected]
Quality Assurance Defective items, fabric care inquiries, return evaluations. [email protected]
Legal & Privacy Desk Terms of Service, Privacy Policy, data requests. [email protected]

7. Wholesale & Bulk Ordering Inquiries

Are you an interior decorator, property owner, or retail store looking to purchase our chair cushions, entrance mats, or throw blankets in bulk? We welcome commercial and trade partnerships.

  • Bulk Discounts: Available for quantity orders exceeding 20 units per SKU.
  • Custom Invoicing: Tax invoices under Portuguese VAT registration can be generated for business partners within the European Union.
  • Wholesale Inquiry Email: Please send your business name, VAT number, and product interest to [email protected].

8. Formal Corporate Contact Card

For official records, legal inquiries, and direct communication with our operating entity:

AE TEC AUTOMATION, LDA - Official Corporate Card
Company Name: AE TEC AUTOMATION, LDA
Registered Headquarters: Av. da Aldeia Nova 210, 4590-195 Figueiró, Portugal
E-Commerce Portal: y1pu1c-58.myshopify.com
Dedicated Support Email: [email protected]
Guaranteed Response: Within 24–48 Hours (Business Days)