At AE TEC AUTOMATION, LDA, we take great pride in delivering premium home textiles, including ergonomic chair cushions, durable entryway door mats, and cozy sofa throw blankets. We want you to be completely satisfied with every purchase from y1pu1c-58.myshopify.com. If a product does not meet your expectations, our Return and Refund Policy outlines transparent, fair, and straightforward procedures to guide you through returns, replacements, and refunds.
1. Merchant & Operational Contact Details
All returns are managed directly through our corporate office and fulfillment team in Portugal. Please note that return parcels sent without prior authorization cannot be accepted.
Legal Operating Entity
Company Name: AE TEC AUTOMATION, LDA
Street Address: Av. da Aldeia Nova 210
Postal Code & City: 4590-195 Figueiró
Country: Portugal (EU)
Returns Support Desk
Support Email: [email protected]
E-Commerce Portal: y1pu1c-58.myshopify.com
Return Window: 30 Days from Delivery
RMA Requirement: Mandatory Prior Email Approval
2. Standard 30-Day Return Window & Eligibility Criteria
We offer a 30-day return policy, meaning you have 30 calendar days from the date you receive your order to request a return.
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Unused & Unwashed Condition: To be eligible for a return, your chair cushions, entryway mats, or sofa blankets must be unused, unwashed, free of pet hair or odors, and in the exact condition that you received them.
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Original Packaging & Tags: Items must remain in their original packaging with all product labels, protective covers, and fabric care tags intact.
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Proof of Purchase: A valid receipt or order confirmation number from
y1pu1c-58.myshopify.com is required for all returns.
3. Product-Specific Return Guidelines
Due to the hygiene and textile nature of our home products, specific inspection criteria apply before a return can be processed:
| Product Category |
Condition & Hygiene Requirements |
Return Eligibility Status |
| Chair Cushions |
Must be free from compressions, stains, or fabric wrinkles; original foam inserts and covers must be complete. |
Eligible within 30 days |
| Entryway Door Mats |
Must show zero outdoor dirt, dust, or wear; non-slip rubber backings must remain clean and undamaged. |
Eligible within 30 days |
| Sofa Throw Blankets |
Must be strictly unwashed, folded neatly in original zip-sleeve packaging without lint or pet contact. |
Eligible within 30 days |
| Custom / Clearance |
Specially customized textiles or final sale promotion items. |
Non-Returnable (Unless Defective) |
4. Step-by-Step Return Authorization Process
To initiate a seamless return, please follow these four simple steps:
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Step 1 - Request RMA: Email our support team at
[email protected] with your order ID, item name, and reason for return.
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Step 2 - Receive Instructions: Our team will review your request within 24–48 hours and provide you with a Return Merchandise Authorization (RMA) number and designated return shipping address.
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Step 3 - Securely Package Items: Carefully package the items in their original boxes/wrappers to prevent damage during transit.
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Step 4 - Ship Parcel: Send the package using a trackable shipping service and provide the tracking code to our support desk.
5. Damaged, Defective, or Incorrect Items
We carefully inspect all chair cushions, door mats, and sofa throws prior to shipment. However, if your package arrives damaged or contains an incorrect item, we will resolve it promptly:
Immediate Inspection Upon Arrival
Please inspect your parcel immediately upon delivery. If an item is defective or damaged during transit, contact us within 48 hours of delivery.
Documentation Requirements
Email clear photographs or video clips showing the damaged product and outer packaging to [email protected]. Upon verification, we will issue a prepaid return shipping label and ship a free replacement or offer a 100% refund.
6. Shipping Costs & Responsibilities
Understanding return shipping expenses ensures complete clarity:
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Customer Preference Returns: If you are returning an item due to change of mind, incorrect size selection, or personal preference, you will be responsible for paying your own return shipping fees. Shipping costs are non-refundable.
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Merchant Error or Defect: If the return is caused by our error (defective product, wrong item dispatched), AE TEC AUTOMATION, LDA will cover all return shipping costs.
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Recommended Carrier Service: We strongly recommend using a trackable shipping courier or purchasing shipping insurance. We cannot guarantee receipt of returned items lost by shipping carriers.
7. Refund Processing & Reimbursement Timelines
Once your return parcel arrives at our facility in Figueiró, Portugal, our quality team will conduct an inspection:
| Processing Stage |
Timeline & Reimbursement Details |
| Warehouse Inspection |
Inspection takes 2 to 3 business days following physical receipt of the package. |
| Refund Approval Notification |
You will receive an email confirming whether the refund has been approved or rejected based on item condition. |
| Payment Method Refund |
Approved refunds are processed automatically back to your original payment method within 5 to 10 business days. |
| Late or Missing Refunds |
If you haven't received a refund after 10 business days, please check your bank account or credit card issuer first, as posting times vary. If still pending, contact [email protected]. |
8. European Union Right of Withdrawal (14-Day Cooling-Off Period)
If merchandise is shipped into the European Union, customers hold the legal statutory right to cancel or return their order within 14 days for any reason, without justification, under EU Directive 2011/83/EU. This statutory right operates alongside our voluntary 30-day commercial return policy.
9. Policy Document Summary
For questions regarding returns, exchanges, or refunds, please reach out to our dedicated support team:
AE TEC AUTOMATION, LDA - Customer Support Summary
Company Entity: AE TEC AUTOMATION, LDA
Registered Address: Av. da Aldeia Nova 210, 4590-195 Figueiró, Portugal
Storefront URL: y1pu1c-58.myshopify.com
