1. Merchant & Fulfillment Headquarters

All orders are processed, quality-inspected, and dispatched directly from our central warehouse and corporate hub located in Portugal:

2. Order Processing & Handling Times

Order processing occurs immediately upon payment verification. Understanding our fulfillment workflow helps set accurate delivery expectations:

• Standard Processing Window: Orders are prepared and packaged within 1 to 3 business days (excluding weekends and Portuguese national holidays).
• Order Cut-Off Time: Orders placed before 14:00 GMT Monday through Friday enter the fulfillment queue on the same day. Orders placed after 14:00 GMT or on weekends will begin processing on the next business day.
• Verification Hold: If an address discrepancy arises, our support team will contact you via email, which may temporarily pause fulfillment until confirmed.

3. Product-Specific Packaging Protocols

To protect textile products during transit and minimize shipping volume, specialized packaging methods are applied:

4. Shipping Methods, Rates & Estimated Transit Times

We partner with reputable international logistics partners (e.g., CTT Portugal, DHL Express, FedEx, and regional postal services) to deliver your home goods reliably. Shipping fees are calculated at checkout based on destination and weight.

• Domestic Shipping (Portugal & Islands): 2 to 4 business days.
• European Union Express: 4 to 8 business days.
• International & Cross-Border: 7 to 15 business days depending on local customs handling.

5. Shipping Rates & Delivery Breakdown

Below is a summary of standard delivery parameters available at checkout on y1pu1c-58.myshopify.com:

6. Tracking Your Shipment

Once your order has been packed and handed over to the courier, you will receive an automated shipping confirmation email from [email protected] containing your unique tracking number and direct tracking link.

7. Customs, Import Duties & Taxes

For shipments within the European Union, value-added tax (VAT) is calculated during checkout where applicable. For shipments destined outside the European Union:

• Duties and Taxes Responsibilities: Customs duties, import taxes, and brokerage fees are not included in the item price or shipping cost. These charges are the sole responsibility of the customer/recipient.
• Customs Delays: AE TEC AUTOMATION, LDA is not responsible for transit delays caused by destination customs inspections or clearance procedures.

8. Address Accuracy, Undeliverable Packages & Claims

Please ensure that your delivery address is accurate and complete prior to submitting your order.

• Address Re-Routing: Address modifications requested after parcel dispatch may incur carrier redirect fees or may not be possible.
• Undeliverable / Refused Packages: Packages returned to us due to incorrect addresses or uncollected courier holds will incur a re-shipping fee or be refunded minus original outward shipping costs.
• Lost or Stolen Packages: If your tracking indicates delivered but you have not received it, please check with household members or building managers before filing a claim with our support team within 7 days.

9. Shipping Policy Contact & Support

If you have questions regarding your order status, shipping rates, or courier tracking, please reach out directly: